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Delivery 

All deliveries must be signed for so make sure someone is available during standard working hours to receive the parcel. 

For delivery outside of the UK please contact us at order@ordermateria.com with your country of residence for further shipping details.  

Returns 

If you are unhappy after receiving your order, items can be returned. Please contact us via email within 14 days of receiving your order for a full refund. 

To organise your return contact us at order@ordermateria.com 

Returns Policy 

- Returns outside the standard 14 day window will only be accepted at our discretion. 

- All returns should be sent back to us in the original packaging provided. The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer. 

- If your item is faulty i.e. received damaged, then we can offer alternatives such as repair or exchanges. 

- You will need to include your RMA in the package when you return it to us. Any returns without an RMA number will not be accepted. 

- Returns will be credited to the original payment method. Any original shipping charges will not ordinarily be refunded. 

Any other queries contact us at order@ordermateria.com 

Delivery 

All deliveries must be signed for so make sure someone is available during standard working hours to receive the parcel. 

For delivery outside of the UK please contact us at order@ordermateria.com with your country of residence for further shipping details.  

Returns 

If you are unhappy after receiving your order, items can be returned. Please contact us via email within 14 days of receiving your order for a full refund. 

To organise your return contact us at order@ordermateria.com 

Returns Policy 

- Returns outside the standard 14 day window will only be accepted at our discretion. 

- All returns should be sent back to us in the original packaging provided. The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer. 

- If your item is faulty i.e. received damaged, then we can offer alternatives such as repair or exchanges. 

- You will need to include your RMA in the package when you return it to us. Any returns without an RMA number will not be accepted. 

- Returns will be credited to the original payment method. Any original shipping charges will not ordinarily be refunded. 

Any other queries contact us at order@ordermateria.com 

Recieve £10 off our 'Awaken' ring when you subscribe to become an 'OM Exclusive' member here 

Recieve £10 off our 'Awaken' ring when you subscribe to become an 'OM Exclusive' member here 

become a member here
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Recieve £10 off our 'Awaken' ring when you subscribe to become an 'OM Exclusive' member here 

Recieve £10 off our 'Awaken' ring when you subscribe to become an 'OM Exclusive' member here 

subscribe